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We at Heady Bed upholstered headboards are happy to answer any questions you may have concerning your order or advice on placing an order. Also use the form below to give us feedback on our product and service.
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Assembly Instructions (Printed) »
Pro Kit Instructions »
Ordering the Unfinished Panels Pro Kit»
Ordering by Phone »
Ordering Swatches »
Delivery Time»
Shipping in the U.S.»
Shipping Outside of the Continental U.S.»
Canceling an Order »
Returns »
Pricing »
Share your Heady Bed Story »
FAQs: »
To order the do-it-yourself uncovered Pro Kit, simply design your headboard with our “Design Tool”, click on “Select Fabrics”, wait for the fabrics to load and then proceed to order without applying fabrics to the headboard grid. You will see a price for the uncovered panels by scrolling to the bottom of the page.
Powered by Hackadelic Sliding Notes 1.6.5Our website is secure but if you would prefer to place your order over the phone, email us using the contact form above with your phone number (including area code), and a recommended date/time that is best for you. Someone from the Heady Bed Team will reply via email, normally within 24 hours after receiving your email, and will make every effort to accommodate your specific request.
Powered by Hackadelic Sliding Notes 1.6.5To order swatches, build a headboard with our “Design Tool” and then click on “Select Fabrics”. After the fabrics are loaded you will need to add the fabrics swatches you want to the headboard grid. Click on the fabric of interest to you and then click on a blank panel in the headboard grid to add the fabric to that panel. When you are done adding fabrics to the grid, click on “Order Swatches”. You will be able to uncheck the fabric swatches you do not want. Follow the rest of the instructions to checkout. Fabric swatches cost $2.00 a piece.
Powered by Hackadelic Sliding Notes 1.6.5We make every effort to create your custom product in a timely manner; however, in some instances our lead-times are affected by manufacturing delays, fabric inconsistencies, etc. Our goal is to deliver your product within 2 to 3 weeks but we allow up to 4 weeks from the receipt of your order. We will be sure to update you on delivery status.
Powered by Hackadelic Sliding Notes 1.6.5Heady Bed headboards are shipped as individual panels in boxes that are easy to manage. You no longer need to worry how you will fit a large headboard up or down a stairway! The panels are enclosed in a protective wrap to avoid damage from the elements.
We use FedEx and/or UPS to ship our products whenever possible. Heady Bed offers free shipping within the continental U.S. When your order is shipped, you will receive an e-mail message from Heady Bed with your tracking number, so that you may track your packages online. FedEx/UPS will deliver to your door but depending on your location, they may or may not leave packages unattended. A signature is not required. Please note that the delivery service representative cannot assist you with unpacking or setup of your furniture.
Powered by Hackadelic Sliding Notes 1.6.5We are sorry but at this time we are not set up to ship outside of the continental United States. We have customers from outside the U.S. who use parcel forwarding services. There are many shipping services available that you can contract to forward packages from the U.S. Just do a web search on “US package forwarding” to find the service that is the best fit for you.
Powered by Hackadelic Sliding Notes 1.6.5You may cancel your order within 24 hours of placing it. Please cancel by using the contact form above and you will receive email notification that your cancellation has been processed. Normally, the cancellation email will be sent within 24 hours after hearing from you during the business week.
Powered by Hackadelic Sliding Notes 1.6.5We guarantee your satisfaction and want you to be thrilled with your purchase. Each Heady Bed product is custom made for you. As such, these are unique pieces of furniture and all sales are final. If our products arrived damaged or defective please use the contact form above or email us immediately at hello@headybed.com so we may correct the situation. Heady Bed reserves the right to refuse refunds based on customer error.
Powered by Hackadelic Sliding Notes 1.6.5Our online Design Tool lets you determine your headboard height and shape. To see our prices, create a headboard by clicking on the “Design Tool” in the Menu or clicking on the “Get Started” button located at the bottom of the page. After you decide on your headboard size, click on “Select Fabrics”. The uncovered headboard price can be seen by scrolling to the bottom of the page. The price will change as you apply fabric(s) to your headboard grid.
Powered by Hackadelic Sliding Notes 1.6.5We know you’ve got some great ideas out there and we want to hear them. So, here’s your chance to toot your own horn and share some of your Heady Bed successes! Simply email your Heady Bed story along with photos of your designs to hello@headybed.com.
View Heady Bed’s Photo Gallery
Powered by Hackadelic Sliding Notes 1.6.5| Q. | How are the headboard panels attached to each other? |
| A. | The headboard panels are attached with nuts and bolts–simple, yet strong! |
| Q. | Can I order extra fabric for draperies and pillows? |
| A. | You may order extra fabric by emailing a request together with the fabric name, number and desired quantity to hello@headybed.com. You will receive a return email quoting the cost for fabric and providing instructions on how to proceed. |
| Q. | Can Heady Bed help me recover panel(s) that I purchased previously? |
| A. | Yes, we can reupholster headboard panels with Heady Bed purchased fabric. Please contact Heady Bed using the contact form on this page and provide information about the number and size of panels to be recovered, along with the fabric name and number. You will receive an email advising you of the charges involved and instructions on how to proceed. |
| Q. | You only show a maximum of 5 rows in your examples. Can I order more? |
| A. | Yes, the options for Heady Bed panel configurations are limitless. Contact Heady Bed using the contact form above for your special order. Normally, you will receive an email reply within 24 hours during the business week. |
| Q. | How do I match colors online? |
| A. | We realize it is difficult to pick out fabrics online. We encourage you to order fabric swatches before placing your headboard order. Just configure your headboard, add the fabrics and click on the ORDER SWATCHES button. |
| Q. | What if I want to cover the panels with my own material? |
| A. | You may cover your panels with your own material. Select Fabrics is the final step of the Headybed process. On this page, you can proceed directly to checkout (remember not to apply fabric to the panel grids) to purchase uncovered panels, foam and hardware. This is known as our Pro Kit.
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| Q. | Is it possible to order more than one headboard at a time? |
| A. | At the moment, the Heady Bed website allows for you to order one headboard at a time. We are working to improve this, and soon expect that you will be able to easily double or triple your order. In the meantime, once you have paid for your headboard you can return to the Fabrics page, and “proceed to checkout” to purchase a second identical headboard.
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| Q. | How are Heady Beds hung? Are they stable? |
| A. | Heady Beds are hung on the wall using angled wall cleats secured by special screws that work well in drywall, plaster, wood and brick. The ad joined panels will mate into the angled wall cleats producing a headboard and completely flush to the wall. |
| Q. | Are Heady Bed headboard panels easy to clean and maintain? |
| A. | Like any other upholstered furniture in your home, Heady Bed headboard panels will benefit from routine housecleaning maintenance. Faux leathers can be wiped with a clean damp cloth. Fiber fabrics will benefit from light vacuuming (clean soft bristle brush attachment) from time to time to prevent dust accumulation. Always use a clean dry cloth to blot up liquid spills before attempting to address a stain. Many of the microfiber and poly blend fabrics can be wiped with a slightly damp white cloth, but test a swatch or inconspicuous area first. Since, the entire headboard can be dismantled, it is always possible to remove a panel and take it to your local dry cleaner if necessary. Avoid exposure to intense light which could fade and begin to disintegrate fabric fibers. |